Our Guarantee
When it comes to guaranteeing our products, our word is our bond. Our products are built to last by some of the finest craftspeople in Britain but, if you need us, we'll be there.
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At Ealing Windows, our quality is assured and our guarantee really means something, offering peace of mind and allowing you to enjoy your purchase for many many years to come.
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Plus, should you sell your property, you can transfer your window and door guarantees to a new property owner, subject to a transfer fee. For transferred lifetime guarantees, we will offer 10-years’ cover from the date of installation for the new owner.
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This guarantee is only valid subject to our terms and conditions of business
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1. Workmanship Guarantee
Workmanship Guarantee – 10 years:
The Works are guaranteed against physical faults or errors in the installation which have been caused by the defective workmanship of the Installer or the Installer’s subcontractors. This does not include any trims, decoration or finishing
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2. Materials Guarantee
uPVC Frames - 10 years:
The Works guaranteed against any failure in welded joints and distortment only.
Timber Frames - 5 years:
The Works are guaranteed against any failure in joints, distortment and rot only.
Aluminium Frames - 10 years:
The Works are guaranteed against any failure in joints and distortment only.
Insulated Glazed Units - 2 years:
The Works are guaranteed against the failure of hermetical seals (i.e. misting between panes) only.
Door Panels - 5 years:
The Works are guaranteed against any failure in joints and distortment only.
Hardware – 1 year:
The Works are guaranteed against any failure in Locking mechanisms, hinges and all metallic moving parts as per the guarantee provided by the manufactures/fabricators. Door thresholds are classed as a high traffic area and may be subject to scuffing. After the one year period has lapsed it will be at the manufactures discretion to replace free of charge.
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3. Conditions
The Guarantee Beneficiary shall:
1. Maintain all Works in accordance with the manufacturer’s instructions for those Works;
2. Where the Works comprise timber frame windows - maintain any timber frame windows in accordance with the section of this guarantee headed
“Timber Frame Maintenance Conditions”, below;
3. Subject the Works only to the normal use -in normal conditions- for which the Works were designed.
Where the Guarantee Beneficiary has not adhered to each or any of these conditions, the Installer shall be entitled to avoid liability from the Commencement Date.
4. Where a claim arises due to fault in materials, the manufacturer of said materials will determine the validity of the claim. It will be at the manufactures discretion to replace or repair.
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4. Timber Frame Maintenance Conditions
The Guarantee Beneficiary is responsible, at their own cost, for keeping timber framed windows maintained in accordance with this guarantee. This means that the Guarantee Beneficiary must -at least once in every 24 month period- instruct a maintenance firm to maintain the timber framed windows. The maintenance firm must check and re-paint the timber frames; and provide the Guarantee Beneficiary with records of such maintenance (to include receipts evidencing that maintenance was carried out; and records setting out the type of work carried out and the materials and consumables used). For avoidance of doubt, the Guarantee Beneficiary must not undertake such maintenance themselves.
The paint used in repainting must be a suitable weatherproof wood paint; which itself must be applied over a primer undercoat in accordance with the instructions provided alongside the paint. The primer and paint used must themselves, when used together, be of a kind that carries a guarantee against cracking or peeling for at least the remaining period of this guarantee.
5. Exclusions
The Installer shall not be responsible for:
1. Defects in any materials which were not sold to the Guarantee Beneficiary by the Installer;
2. Breaches of the Building Regulations where the Guarantee Beneficiary does not hold a Building Regulations Compliance Certificate issued in respect of the Works;
3. The elimination of condensation;
4. Repairs to the Works instructed by the Guarantee Beneficiary without the Installer’s written approval;
5. Deterioration to handles, letterboxes, doorknobs and other moving parts due to wear and tear.
6. Decoration or finishing internally or externally.
7. Discolouration of the frames, glass or hardware.
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6. Transferability
Any parts of this guarantee which provide cover in respect of breaches in the Building Regulations are freely and automatically transferrable to subsequent owners of the Works. No notification needs to be made to the Installer to transfer these parts of the guarantee.
The Guarantee Beneficiary can transfer the entire guarantee to subsequent owners of the Works by paying an administration fee of £200 to the Installer to carry out a survey and transfer the guarantee to the new owner.
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7. Claims Procedure
Where the Guarantee Beneficiary becomes aware of any situation which may lead to a claim under this guarantee, the Guarantee Beneficiary shall:
1. Write to the Installer at the Installer’s Address detailed at the bottom of the page - within 3 business days of becoming aware of any potential defects- detailing any evident faults or errors in the Works;
2. Permit the Installer unrestricted access to the Works, during business hours, to carry out inspection or repair works that are necessary under the terms of this guarantee; Do not cause unnecessary delay for the installer;
3. In the event that no faults or errors are discovered which are covered within the terms of this guarantee: Pay the Installer’s inspection fee of £100 per visit.
4. In the event that faults or errors are discovered due to fault in workmanship which are covered within the terms of this guarantee: Acknowledge that the Installer will chose to either repair the Works; or replace the Works.
5. In the event that faults or errors are discovered due to fault in materials which are covered within the terms of this guarantee: Acknowledge that the manufacturer of said materials will determine the validity of the claim. It will be at the manufactures discretion to replace or repair the Works;
6. In the event of a replacement: Acknowledge that replacement goods may not be an exact cosmetic or colour match with the original goods.
Guarantee terms, conditions and process are subject to change without prior notice.